Every call answered or texted back. Every job turned into an invoice and a payment. Every customer asked for a review. Set up in your own accounts, kept running every month, so you can stay on the tools and stop doing paperwork at 10 p.m.
You can't pick up. The customer calls the next shop on Google. That job is gone, and you never knew it existed.
You sent a price from the truck. Nobody followed up. A week later they hired someone who called back.
Paper work orders, texts and photos scattered across your phone. Money you earned sits unbilled for days.
Happy customers mean to leave a review and forget. The shop with more reviews gets the next call.
We set up a business phone and simple job software in your name, connect them, and keep them working. You use one phone app and one job app. That's it.
Your business line rings your cell. When you can't pick up, the caller still gets a friendly answer in your business's name, their job details get taken, and you get a clean summary.
Miss a call and the customer gets a text right away asking what they need, so they wait for you instead of calling the next shop.
New customers send the address, the problem and a photo of it before you roll. Fewer wasted trips, better first quotes.
Each morning you see today's jobs in order, with addresses, notes and the parts to load. No digging through texts.
Finish the job, tap once, and the invoice goes out with a pay link. Payments land faster and nothing slips through.
Every finished job gets the same friendly ask for a Google review. No cherry-picking, just a steady stream of honest reviews.
How calls come in, how you quote, how you get paid. We tell you straight whether this fits.
Phone, text-back, intake form, job software, invoices and review requests, all in your name.
We place test calls and run a sample job end to end, then show you the three taps you'll use daily.
We watch for missed calls, unpaid invoices and broken links, fix what breaks and tune what's working.
Your phone and job software are billed to you directly by those companies. We go over the exact plan prices with you before setup, so you know the full monthly cost up front.
Very little. You get one phone app and one job app. We set both up, load your services and prices, and show you the three taps you'll use every day. We handle the rest.
You do. The phone and job software are in your name and billed to you, so your number, customer list and job history stay yours even if you stop working with us.
Your phone and job software subscriptions, billed by those companies directly. We go through the exact plan prices with you before setup so there are no surprises.
When you can't pick up, an automated assistant takes the message in your business's name and texts you the details. Customers get a quick answer instead of voicemail, and you call back knowing exactly what the job is.
Only with a clear notice at the start of the call. California requires every party's consent to record, so we set that up correctly from day one.
Every customer gets the same request after the job, by text. We don't filter out unhappy customers. Steady, honest reviews build more trust, and it keeps you on the right side of Google's rules.
Book a free 20-minute call. We'll look at how calls, quotes and invoices move through your business today and tell you honestly whether the Back Office Starter fits.
Curious what missed calls cost you first? Try the free Lead Leakage Calculator.
Mike will reach out within one business day to set up your 20-minute call. If it's urgent, email mike.emerson17@gmail.com.